We are dedicated and committed to providing you with the best customer service possible. It is of the utmost importance to us that you are happy with your purchase. If you are unhappy with your purchase please contact us by email within 5 days of receiving your purchase.
After notifying us within 5 days of receiving your goods, you must return the items within 30 days with a delivery confirmation of some kind.
We do not accept returns on samples. We do not allow credit on FOC items.
Put your invoice number clearly on the outside and inside of your package, please pack all item very well.
Send your return to:
Oona Doherty Beauty Clinic
2, 3 Grattan Street, Market Cross,
1. Keep the original packing since you will need it in order to return the item. If we made a mistake and sent you an incorrect item, we will promptly exchange your item and deduct any return shipping expenses you occur from your account. We do not charge you restocking fees on exchanges if you did not receive what you ordered.
2. The item must arrive in the same condition as it was sent to you in order to receive a refund or exchange. A 10% restocking fee will apply on all returns that are not exchanges; this will be deducted from your refund. Shipping charges are non refundable. You will be refunded in the same way you paid. If you return an item later than 30 days after purchase you will receive a in house credit.
3. You can return some items that have been slightly used as long as the return is made within 5 days of its receipt. The buyer will receive a 50% credit on the product they have returned. Example: You buy a .25oz foundation for €23.50 and use it one day to find out you do not like it. You may return it and your account will be credited €11.75, the purchaser pays to have the product returned to Cinema Secrets.ie and this is non-refundable.
4. If a package is returned to us because you changed your mind for any reason or because you have refused delivery, we will refund your account after checking all returned items; all actual shipping charges we incurred will be deducted before refunding your account. Shipping charges are not refundable unless we made a mistake. You will also be charged a 10% restocking fee.
If you have any questions about these policies please e-mail us on email@example.com and we will answer your questions.
If you live outside Ireland, you may be charged customs fees based on the value of your order. These fees not charges by Cinema Secrets but are charges by Customs & Excise. Please contact your local Customs office in order to establish if you will be subjected to fees.